FAQ

A: Yes. We guarantee that any purchase you make on the EternityDiamonds.com website will be 100% safe. Every EternityDiamonds.com purchase is backed by the Eternity Diamonds 100% Safe Purchase Guarantee  and Eternity Diamonds's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only Eternity Diamonds can read a buyer's personal information. Shopping online at Eternity Diamonds is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Q: Is it safe to use my debit card on your website?

A: Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original "hold" will be voided.

Q: What forms of payment do you accept?

A: Eternity Diamonds accepts Google Checkout, PayPal Express and all major credit cards via PayPal gateway.

Q: Will you charge sales tax on my order?

A: No. Enjoy no sales tax on every U.S. order, with the exception of orders shipping to New York State.

Q: Can I return or exchange my purchase?

A: Yes. We guarantee that you will be 100% satisfied. If you are not satisfied with your order, we are happy to accept a return or an exchange at no cost to you, within 30 days of your purchase.

Q: What is your return policy?

A: We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. Eternity Diamonds has a 30-day, free return policy for undamaged merchandise. Eligible returns or exchanges can be processed by contacting us through email at sales@EternityDiamonds.com.

Q: Why doesn't the tracking number work?

A: It may take 24 hours before tracking information appears on the Fedex website.

Q: How can I cancel or change my order?

A: Contact Eternity Diamonds customer service at sales@EternityDiamonds.com as soon as possible after placing your order. Please note that your order is sent to our manufacturing department as quickly as possible to ensure prompt delivery. Once the order is transmitted to the manufacturer, it may be difficult to stop or change the shipment.   

Q: What if I find the exact same item on another website at a better price?

A: If you find an engagement ring or wedding band for a lower price on another website, we will refund you 110% of the difference between the lower price and Eternity Diamonds' price. We'll even refund the difference if we lower the price at Eternity Diamonds.com! Click here for more details.

   
Q: Why won't my order go through or I get an error message stating that there has been an authorization failure. What went wrong?

A: Below are the most common explanations for an order not going through:

• If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
• If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
• If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. 

Q: What are cookies? Do I need to enable cookies on my browser to shop at EternityDiamonds.com?

A: A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at Eternity Diamonds. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Eternity Diamonds.com account information.

   
Q: How can I find out more information about a specific item that is not shown on the website?

A: Send an email to sales@EternityDiamonds.com. A Customer Service associate will be happy to assist you.

Q: Can I make a purchase from outside the U.S.?

A: Yes. You may purchase from an international address. Please us Google Checkout to pay for your order.

Q: Do you ship to addresses outside the U.S.?

A: Yes. Eternity Diamonds now ships orders to an expanding list of international destinations. Please note that we cannot cover any duty charges that may arise from custom checks.

Q: Do you ship to P.O. Boxes or Military APO/FPO addresses?

A: Yes. Please allow more time for your package to ship.

Q: Do you do back orders?

A: Yes. If an item is out of stock we will notify you as soon as possible to let you know at what time it can be shipped. 

   
Q: When do you charge a credit card for an order?

A: Eternity Diamonds charges a credit card after verifying the order has shipped.  

Q: Do you sell gift certificates?

A: Yes. Buying Eternity Diamonds.com Gift Certificates is quick and easy.

Q: Do you have a catalogue?

A: No. Everything we offer can be purchased through our website.